How exactly does AI work at ContractHero?
AI is used to gain insights into sales conversations
- ContractHero has connected their calendars with Kickscale AI.
-
With every conversation, they extract the most important
information, such as:
- Automatic summary & next steps
- Why did the customer buy?
- Which features are missing?
- What objections were raised? and more.
Building a customer-centric organization
-
The team at ContractHero doesn't make assumptions. Instead, they
use the information they gain from sales conversations to make
decisions.
-
They distribute this information to teams across the
organization:
- Sales: Here is what we can work on
- Management: Why did the customer buy? What are their real needs?
- Product / Development: Here are feature requests or missing functionality
- Marketing: How did they find us and why do they like our solutions?
Customer story from kickscale.com. Results describe this customer’s experience.